Shipping & Handling

1. Shipping Times:

At UrbanVog, we aim to provide the best shopping experience for our customers. Our team works diligently to ensure that your order is processed, packaged, and shipped as swiftly as possible. Orders are typically processed on the next business day, not including weekends and holidays. Estimated delivery time is 3-5 days.

2. Shipping Carriers:

We use reputable carriers such as Fedex, DHL, and USPS to deliver your orders. We select the shipping carrier based on factors like the destination, package size, and shipping method chosen during checkout.

3. Shipping Rates:

Shipping rates are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.

4. Order Tracking:

Once your order has been shipped, you will receive an email with a tracking number. This allows you to monitor the status and location of your package.

5. Delivery Times:

Estimated delivery times is around 3-5 business days. You will receive an estimated delivery time during the checkout process. Please note that these times are estimates and may vary due to factors outside our control.

6. Delays:

We make every effort to ensure your order reaches you within the estimated delivery window. However, there may be occasional delays due to unforeseen circumstances or events, such as extreme weather conditions or holidays.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete to prevent any delays or delivery issues. We are not responsible for orders shipped to incorrectly provided addresses.

8. Lost or Stolen Packages:

In the rare event that your package is lost or stolen after being marked as delivered by the carrier, please contact us as soon as possible. We will assist in resolving the issue.

9. Contact Us:

If you have any questions, concerns, or require assistance with your order or shipment, please contact our customer support team at support@urbanvog or [Your Contact Phone].

Thank you for choosing UrbanVog for your clothing needs. We hope you enjoy your shopping experience.