If you have any questions or concerns about our use of your Personal Information, then please contact us at  [email protected] This Privacy Policy describes how UrbanVog (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. If you contact us for customer service, we can collect additional details. Any information that can uniquely identify an entity (including the information below) is referred to as “Personal Information” in this Privacy Policy. For more detail about what Personal Information we gather and why, see the list below.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. Purpose of collection: to provide products or services to you in order to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud, and to provide you with information or advertising relating to our products in accordance with the preferences you have shared with us.
The information was gathered from you.

Disclosure for a business purpose: shared with our processor.
Customer support information

Examples of Personal Information collected:
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose

Minors

The Site is not intended for individuals under the age of . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

As mentioned above, we share your Personal Information with service providers to assist us in providing our services and fulfilling our contracts with you. Consider the following scenario:
Our online store is powered by Shopify. More information about how Shopify uses your Personal Information can be found at https://www.shopify.com/legal/privacy.
To comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we obtain, or to otherwise protect our rights, we can share your Personal Information.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

INCLUDE ALL THAT APPLY TO YOUR BUSINESS

Your consent;

The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO/DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

 

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to request access to the Personal Information we keep about you, port it to a new service, and have it corrected, changed, or deleted. If you wish to exercise these rights, please contact us using the details provided below.
Your Personal Information will be stored in Ireland first, and then moved to countries outside of Europe for storage and processing, such as Canada and the United States. See Shopify’s GDPR Whitepaper for more detail about how data transfers comply with the GDPR: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you live in California, you have the right to access the Personal Information we have about you (also known as the “Right to Know”), port it to another service, and request that it be corrected, modified, or deleted. If you wish to exercise these rights, please contact us using the details provided below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.
Reporting and Analytics
Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages

A cookie’s duration on your computer or mobile device is determined by whether it is a “persistent” or “session” cookie. Persistent cookies last until they expire or are deleted, while session cookies last until you close your browser. The majority of the cookies we use are persistent, lasting anywhere from 30 minutes to two years after being downloaded to your computer.

You can handle and manipulate cookies in a variety of ways. Please be aware that deleting or blocking cookies may have an adverse effect on your user experience, and parts of our website may become inaccessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Please keep in mind that blocking cookies does not fully prevent us from sharing information with third parties including our advertising partners. Please see the “Behavioural Advertising” section above for guidance about how to exercise your rights or opt-out of any uses of your details by these parties.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

This Privacy Policy may be updated from time to time to reflect changes in our policies or for other organizational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Last updated:

You have the right to file a complaint with the appropriate data protection authority if you are dissatisfied with our response to your complaint. You can reach out to your local data protection authority, as well as our supervisory authority, at the following address:

24 HOURS CUSTOMER SUPPORT:
E-mail: [email protected]